Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using POFlow ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms. If you do not agree, you may not use the Service.

2. Description of Service

POFlow is an AI-powered purchase order management platform. The Service allows users to upload PDF purchase orders, automatically extract structured data using artificial intelligence, match extracted line items to an internal product catalog, and review, approve, or reject processed orders. The Service is provided as a multi-tenant software-as-a-service (SaaS) application.

3. User Accounts

To use the Service, you must register for an account by providing a valid email address and password. Each account is associated with an organization, and all data within the Service is scoped to your organization. Account administrators may invite additional users and manage roles within their organization. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Subscription & Billing

The Service is offered on a subscription basis with tiered pricing plans. Billing is processed monthly through Stripe. Each plan includes limits on the number of purchase orders processed, users, and storage. Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel your subscription at any time, and access will continue through the end of the current billing period. We reserve the right to modify pricing with 30 days' notice.

5. Acceptable Use

You agree not to:

  • Upload or process any content that is illegal, fraudulent, or violates the rights of others.
  • Attempt to reverse engineer, decompile, or disassemble any part of the Service.
  • Use automated tools to scrape, crawl, or extract data from the Service beyond its intended API.
  • Interfere with the security, integrity, or performance of the Service.
  • Share your account credentials or allow unauthorized access to your organization's data.
  • Use the Service to process documents you do not have the legal right to access.

6. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the data practices described in the Privacy Policy. All uploaded documents and extracted data remain your property and are stored in organization-scoped environments with row-level security.

7. AI-Processed Data

The Service uses artificial intelligence to extract data from uploaded purchase order documents. You acknowledge and agree that:

  • AI extraction is assistive in nature and is not guaranteed to be 100% accurate.
  • You are responsible for reviewing and approving all AI-extracted data before it is acted upon.
  • The Service provides confidence scores to help you assess extraction quality, but these scores are estimates.
  • We do not guarantee the accuracy, completeness, or reliability of any AI-generated output.
  • You should not rely solely on AI extraction for critical business decisions without human review.

8. Intellectual Property

The Service, including its software, design, documentation, and all related intellectual property, is owned by POFlow and its licensors. You retain all rights to the documents you upload and the data extracted from them. Your use of the Service does not grant you any ownership interest in the Service itself. You may not copy, modify, or distribute any part of the Service without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, POFlow and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of the Service. Our total liability for any claim arising from these terms or the Service shall not exceed the amount you paid for the Service during the twelve (12) months preceding the claim.

10. Termination

We may suspend or terminate your access to the Service at any time if you violate these terms or engage in conduct that we determine, in our sole discretion, to be harmful to the Service or other users. You may terminate your account at any time through the account settings. Upon termination, your right to use the Service ceases immediately, and we may delete your data in accordance with our data retention policy described in the Privacy Policy.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. If we make material changes, we will notify you by email or through a notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised terms. We encourage you to review these terms periodically.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at support@poprocessing.com.